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Microsoft 70-685 Questions & Answers
70-685 Questions & Answers
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Exam Code: 70-685

Exam Name: Windows 7, Enterprise Desktop Support Technician

Vendor: Microsoft

No of Questions: 75

Last Updated: April 29, 2016

Certs Covered: MCSA, MCITP, MCITP: Enterprise Desktop Support Technician on Windows 7

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Introduction about the exam

This Microsoft 70-685 certification exam in mainly and revolve around windows 7 operating system, as you all know over the years we have the operating systems being used in our laptops and computers advance from one version to another and up to now or currently we have the latest being windows 8.1 all a product of Microsoft and not everybody knows the in-depth of theses operating systems as most people always just know the outward functionalities of this operating systems ,now when it comes to the deeper knowledge and skills needed to efficiently operate in a windows 7 operating system environment, this certification equips one with all the necessary knowledge and skills needed.

Exam description

Why is this exam required?

This Microsoft 70-685 exam is a basic certification for any individual with the passion of becoming a desktop support technician in the operations of windows 7 operating system as through this certification one is not only imparted with surface knowledge about windows 7 but also providing required assistance for windows 7 which entails among the following software failures and its management, access of the windows 7 remotely and its control among others. This exam also imparts one with the necessary knowledge of becoming a windows 7 desktop operator and among the careers one can pursue with this certification is:

  • Desktop support technician
  • Customer support technician
  • IT professional

Associated certification

This certification exam offered by Microsoft also has it associated certifications which are among the following listed:

  • Microsoft certified solutions associate for windows 7
  • Microsoft certified information technician professional : Enterprise desktop support technician for windows 7

Prerequisites for this exam

Before one ventures into pursuing this Microsoft certificate exam, one should have at least some ideas about windows 7 and among what the candidate should have are the following:

  • One should have at least worked with windows 7 before and have gained some experience related to it.
  • One should be in a position to be able to remotely access the machines and also have the skills to handle any problem that might come up by using a phone or an email.
  • One should have knowledge in and know what active directory domain environment is and how it works.
  • The equipment or tool one should have for this certification is the Microsoft windows 7

What skills and knowledge are tested?

As a certification mainly focused on windows 7, what the student is expected to have an understanding on are what windows 7 is all about, how to work with it efficiently and how to solve any problems that might arise and also accessing the windows 7 remotely or by using some dial up connections like a phone or by using an is tested on and given hands on skills related to windows 7 both on the surface and also in depth.

The exam topics or objectives

This Microsoft certification involving windows 7 also like other certifications is broadly classified and categorized into 5 main categories each of which have different weighted percentages, though the categories differ in percentages they all are equally important and not only add up to the total percentage scored by the candidate but also collectively aim to import the relevant knowledge and skills related to and required in operation of windows 7.the categories of this certification together with their weighted percentages are as follows.

How desktop application issues are identified and solved successfully 20%

This introduces the candidate into the initial installation of windows 7 and its compatibility, how the whole installation process is done and then introduces the candidate to the desktop environment of the windows 7, what the desktop of a windows 7 looks like and appear after which they are taught on the desktop application issues, how they are identified and how they are solved efficiently and successfully among other basics involved with windows 7,then one is tested and graded out of the aggregate related to this domain.

How networking issues of a windows 7 are identified and solved 23 %

This serves as the second domain and closely borrows from the first domain, since networking is a part and parcel of any operating system, one is taught how networking between the various components of the windows 7 occurs and how to identify any problem that might arise and how to solve them appropriately then testing is done.

Systems running windows 7 client management and maintenance 21 %

Windows 7 as an operating system has its client system that manages all its operations and activities so here the candidate is taught and tested on the following key issues related to windows 7 client system manager, its management and maintenance among others.

Supporting mobile users 18%

The candidates are taught and tested on how the windows 7 supports mobile users like through sharing data in the mobiles, synchronizing mobiles information with the computer and also sharing and transfer of documents between the pone and the operating system.

Identification of security issues and how to solve them 18%

How safe the operating system is and should be and how to counteract any security issue that might arise.

Career prospects

With this certification one can become and has the benefit of being a desktop technician of windows 7 as most organizations have their systems installed with windows 7.


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